Citizen Feedback

Citizen Compliment

If you would like to recognize an officer who has performed his/her duties in a manner that you think is exceptional and reflects favorably upon the officer and the Department, then we encourage you to take a moment and tell us about it. Such a positive and appreciative atmosphere improves officer morale and helps all members of the Department work harder to improve their individual performance and the quality of the services they provide to the public.

To file a compliment, either fill out the online form

- or -

Download and print a copy of the Citizen Compliment form (PDF) and return it to the police department located at 4200 Springdale Road.

Citizen Complaint

A complaint can be filed in writing, verbally, in person or by mail, telephone, facsimile, or electronic mail. All police personnel are authorized to take complaints, including third party complaints. A Colerain Township Police Department Citizen Complaint Form will be completed each time a complaint is filed.

To file a complaint, either fill out the online form

- or - 

Download and print a copy of the Citizen Complaint form and return it to the police department located at 4200 Springdale Road.

Complaints about the quality of service provided will be assigned to the employee’s immediate supervisor by the Chief of Police. Examples of these complaints are:

  • Discourtesy/Unprofessional Attitude
  • Lack of Proper Service
  • Improper Procedure (e.g. offense investigation, use of discretion, official law enforcement practices, etc.)

Allegations of misconduct will be handled by the Chief of Police and/or the judicial system. Examples of these complaints are:

  • Criminal Conduct
  • Sexual misconduct
  • Use of excessive force
  • Unnecessary pointing of firearms at persons
  • Serious misconduct (severe nature or pattern of violations, lack of service, etc.)
  • Improper searches and seizures
  • Discrimination

It is a violation of Ohio law to file a false complaint against a police officer (ORC 2921.15).

What information do I need to provide?

On the Colerain Township Police Department Citizen Complaint Form you will be requested to give your name, address, phone numbers where you can be reached and the name, address, and phone numbers of any witnesses. You will also need to provide the date, time, and facts of the incident. If you have the officer’s name, badge number, shift assignment, or car number it would be helpful, but is not necessary.

How will my complaint be resolved?

Each complaint will be resolved in writing. Your complaint will be assigned a number which will be provided to you. This number will be used to follow your complaint through the process.

A quality of service complaint will be assigned to a supervisor and fully investigated. You may be asked to appear at our Police Department for an interview or it might be handled over the telephone.

Any serious allegation described above will be handled by the Chief of Police and/or either of the two section Commanders. This may include asking for assistance from another police agency or the Hamilton County Prosecutor’s Office. In either case the complaint will be fully investigated.

Once the complaint is filed you will be contacted and thoroughly informed of the process that will follow. You will also be kept informed as the process progresses.

Upon completion of the investigation a report will be forwarded to the Chief of Police for final disposition. Once the report is approved, you will be informed in writing of the outcome of the investigation of your complaint including whether any non-disciplinary corrective action or disciplinary action was taken.