NOTICE TO RESIDENTS
As a group, you have authorized your community to purchase natural gas and/or electricity on your behalf through a group purchasing program (Natural Gas and/or Electric Aggregation Program). Here are some specific tips to help you protect your account and personal information from NON-AGGREGATION solicitation:
The supplier(s) for your community’s aggregation program(s) WILL NOT directly market to any individual resident. This includes telemarketing, direct mail offers (other than periodic opt-out notices) or door-to-door solicitation. ALL correspondence (via USPS) related to your community’s aggregation program(s) will display your community’s logo on the letterhead.
Warning signs of potential scams:
- Telephone and door-to-door solicitation:
- Robo-calls of any kind that refer to your utility bill or account
- Telemarketers pretending to know about your account status
- Offers of gift cards, large discounts or other incentives
- Door-to-door salesmen who introduce themselves as representing your community’s program or are sponsored by your utility (Duke Energy) or provide other misleading statements.
- DO NOT SHOW ANYONE YOUR UTILITY BILL. They often request to see a copy of your bill so they can record your name/account number and switch (“slam”) your account later.
- Someone who asks you to sign a document “verifying” that you spoke with them. Again, this is so they can switch your account later.
What you can do to avoid potential scams include:
- If someone seems suspicious or you have concerns, don’t hesitate to contact the Colerain Police Department at 513-321-COPS. Remember, to solicit door-to-door requires a transient vendor license/permit. If someone does not have a permit, they are soliciting illegally!
What to do if you think you’ve been a victim of a utility scam or fraud:
- If you feel you have been pressured into switching you can:
- Immediately call Duke Energy to rescind your enrollment
- Wait until you receive Duke Energy’s letter acknowledging the switch, then call the number provided in the letter to rescind the enrollment
- If you feel the person you have talked with is perpetrating fraudulent information you can:
- Contact the PUCO at (800) 686-7826 and lodge a complaint
- Visit the PUCO website at www.PUCO.ohio.gov/Contact-Us/ to lodge a complaint