Customer Service Request

If you are experiencing an emergency, dial 911.

You can file a service request online by clicking the link to the right or the "Service Requests" button below.

When completing a Service Request, please give as much information as possible.  If there are multiple Service Requests for a property, please complete a Service Request for each Violation.  Certain Violations follow different action timelines.  

How do I check the status of my Service Request?

If you would like to stay informed on the status of a Service Request, you can do so by several different methods.

  • Email – an automated email will be generated and sent to the provided email given during the completion of a Service Request for each status change.
  • Address – You are able to search for a property using the address
  • Reference Number – Each Service Request is given a unique reference number (HR19XXXXXX).  You are able to search using this reference number.

Before a Service Request is submitted, please search using the address of the property to verify that the Violation has not already been reported.  All DUPLICATE entries will be removed.

Who do I contact?

If you are unsure of a Violation or have further questions, email code@colerain.org or call 513-385-7505 to speak Planning & Zoning staff.

Typical violations

Tall Grass/Weeds

  • The Ohio Revised Code stipulates that property owners must be given a 7-day Notice of Violation before Colerain Township can take any further action.  The property is inspected again 7 days from the violation date. If the violation still exists, the property is placed on a Nuisance List and is presented to the Board of Trustees for abatement approval every 2nd and 4th Tuesday from April to October.

Trash

  • Ohio Revised Code stipulates that property owners must be given a 7-day Notice of Violation before Colerain Township can take any further action.  The property is inspected again 7 days from the violation date.  If the violation still exists, Hamilton County Housing Court proceedings will begin.  Court dockets are typically set 30-45 days from the initial Court filing.  

Junk Vehicles

  • Code Enforcement can only take action on vehicles parked in a driveway or in the rear yard.  If a vehicle is parked on the front lawn or on a public street, please contact Colerain PD at 513-321-2677 (COPS).  Ohio Revised Code allows for a 21-day Notice of Violation before any further action can be taken.  If the violation still exists, Hamilton County Housing Court proceedings will begin.  Court dockets are typically set 30-45 days from the initial Court filing. 

Lawn Parking

  • Lawn parking is currently handled by the Colerain Police Department. The Lawn Parking resolution dictates when the Police is able to take corrective action. 

Understanding the Status of Your Request

CSR uses one of the following descriptions to provide you with a general status of a property complaint or issue:

CSR DescriptionMeaning
NEWJust entered into the system, entry has not been seen/reviewed by Township staff.
INPROGRSThe entry has been seen by Township staff and the complaint is pending a first inspection.
DUPLICATEThe complaint is a duplicate entry into the system for an active complaint and the duplicate entry will be closed.
CLOS-NOThe complaint has been inspected by Code Enforcement and no violation has been found on the property.
ORDERS1The complaint has been inspected and a violation has been found. The owner and tenant has received a first notice of violation, pending re-inspection at a future date.
ORDERS2The violation has been inspected a second time and is still in violation. The property will be placed on an upcoming Nuisance Resolution for the Board of Trustees to declare the property a nuisance per ORC.
ABATE-OWNOn follow up inspection, the violation has been corrected by the owner/tenant and the complaint can be closed in CSR.
CIVILThe violation has not been corrected after two inspections and has been forwarded to Housing Court.
CLOSEDThe Township has abated the property and it is no longer in violation.