Customer Service Request

If you are experiencing an emergency, dial 911.

You can file a service request online by clicking the link to the right or the "Service Requests" button below.

When completing a Service Request, please give as much information as possible.  If there are multiple Service Requests for a property, please complete a Service Request for each Violation.  Certain Violations follow different action timelines.  

How do I check the status of my Service Request?

If you would like to stay informed on the status of a Service Request, you can do so by several different methods.

  • Email – an automated email will be generated and sent to the provided email given during the completion of a Service Request for each status change.
  • Address – You are able to search for a property using the address
  • Reference Number – Each Service Request is given a unique reference number (HR19XXXXXX).  You are able to search using this reference number.

Before a Service Request is submitted, please search using the address of the property to verify that the Violation has not already been reported.  All DUPLICATE entries will be removed.

Who do I contact?

If you are unsure of a Violation or have further questions, email code@colerain.org or call 513-385-7505 to speak Planning & Zoning staff.

Typical violations

Tall Grass/Weeds

  • The Ohio Revised Code stipulates that property owners must be given a 7-day Notice of Violation before Colerain Township can take any further action.  The property is inspected again 7 days from the initial inspection date.  If the violation still exists, the property is placed on a Nuisance List and is presented to the Board of Trustees for abatement approval every 2nd and 4th Tuesday from April to October.

Trash

  • Ohio Revised Code stipulates that property owners must be given a 7-day Notice of Violation before Colerain Township can take any further action.  The property is inspected again 7 days from the initial inspection date.  If the violation still exists, Hamilton County Housing Court proceedings will begin.  Court dockets are typically set 30-45 days from the initial Court filing.  

Junk Vehicles

  • Code Enforcement can only take action on vehicles parked in a driveway or in the rear yard.  If a vehicle is parked on the front lawn or on a public street, please contact Colerain PD at 513-321-2677 (COPS).  Ohio Revised Code allows for a 21-day Notice of Violation before any further action can be taken.  If the violation still exists, Hamilton County Housing Court proceedings will begin.  Court dockets are typically set 30-45 days from the initial Court filing. 

Lawn Parking

  • Lawn parking is currently handled by the Colerain Police Department. The Lawn Parking resolution dictates when the Police is able to take corrective action.